Creating an account for VOP
To install Voice Operator Panel (VOP) with Cisco Unified Communications Manager (CUCM) you need to create an account that VOP will use to register to the Cisco server.
This account will also be used to receive incoming calls, monitor other phones and transfer incoming calls to them.
This account must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.
This account must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ
before using a hard phone.
VOP can only manage and transfer its own incoming/outgoing calls.
However, VOP can also pick-up a ringing (and sometimes established) call on a monitored phone then transfer it to another phone, but this behavior shall not be the regular way to handle calls.
For this tutorial we will use the user ID "vop", the directory number "901" and the SIP password "secret".
Go to User Management > End User and click on "Add New".
Enter "vop" in "User ID" field.
Enter a password of your choosing in the "Password" field.
Enter a PIN of your choosing in the "PIN" field.
Enter "vop" in the "Last name" field.
Enter "secret" in the "Digest Credentials" field.
Click on "Save".
Go to Device > Phone and click on "Add New", select "Third-party SIP Device (Basic)" and click on "Next".
Enter any unused mac address in the "MAC Address" field. ("260101010101" for example)
Enter "vop" in the "Description" field.
Select "Default" (or another pool you may already have created) in the "Device Pool" field.
Select "Third-party SIP Device (Basic)" in the "Phone Button Template" field.
Select "vop" in the "Owner User ID" field.
Select "Third-party SIP Device Basic - Standard SIP Non-Secure Profile" in the "Device Security Profile" field.
Select "Standard SIP Profile" in the "SIP Profile" field.
Select "vop" in the "Digest User" field.
Click on "Save".
Click on "Add a new DN".
Enter "901" in the "Directory Number" field.
Click on "Save", click on "Apply Config" then "OK".
Go back to device and click on "Save", click on "Apply Config" then "OK".
Go back to User Management > End User and select "vop".
Click on "Device Association", select the previously created device. (directory number: 901)
Click on "Save Selected/Change".
Go back to user and click on "Save".
Configuring the account in VOP
The VOP user account at Cisco is now configured, you can now start VOP and configure it through the wizard:
"Enter your display:" - Enter the name (caller ID) of the application. ("VOP" for example)
"Enter your user name:" - Enter the directory number of the Cisco account. ("911" in our tutorial)
"Enter your SIP server host name or address:" - Enter the host/domain name of your Cisco server.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Enter the user ID of the Cisco account. ("vop" in our tutorial)
"Enter your SIP server password:" - Enter the password of the Cisco account. ("secret" in our tutorial)
"Enter your voicemail phone number:" - Enter the phone number to dial to reach the voicemail of the VOP account.
Finish the wizard by entering other information not related to Cisco.
VOP will start and register to your Cisco server.
There is an additional setting that you need to enter in VOP through the Settings window:
Select "Presence" in: Settings > Account > Presence type.
(you will see a warning window asking you to confirm, please do)
Click on Save and restart VOP.
Populating the directory
You will now need to build the Local directory of VOP with the users at your Cisco server.
There are several solutions to do it:
1. You can manually add every user.
2. You can import all your users from CSV or vCard files.
First you will need to remove the dummy/example user "Doe, John" by right-clicking on him and selecting: User > Remove.
If you select (1) : For each user you want to add you need to right-click in the Local directory and select: User > Add.
If you select (2) : You need to right-click in the Local directory and selecting: Directory > Import > File.
Once done, restart VOP one last time.
You should now see all your users in the Local directory with a green background that will change to show their phone status (Green: available, Yellow: ringing, Orange: busy).
You have now fully configured VOP for your Cisco server.
If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.
If not, please contact us
we will gladly help you.
To learn more about VOP please read our F.A.Q
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