NetSapiens Tutorial

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  Creating an account for VOP

To install Voice Operator Panel (VOP) with NetSapiens you need to create a user account that VOP will use to register to NetSapiens.

This account will also be used to receive incoming calls, monitor other extensions and transfer incoming calls to them.

This account must be dedicated to VOP and not shared with another phone even when VOP is tethered to a hardphone.

This account must be configured to receive all the incoming calls destined to your company. If a tethered hardphone is used its purpose is only to be called by VOP to talk/listen to calls received/placed by VOP. Please read "How does VOP behave when tethered to a hard phone ?" in our FAQ before using a hard phone.

VOP can only manage and transfer its own incoming/outgoing calls.

However, VOP can also pick-up a ringing call on a monitored extension then transfer it to another extension, but this behavior shall not be the regular way to handle calls.

For this tutorial we will use the username "901" and the password "secret".

  Configuring the account in VOP

When the VOP user account is set up, you can start VOP and configure it through the wizard:

"Enter your display:" - Enter the name (caller ID) of the application. ("VOP" for example)
"Enter your user name:" - Enter the username at NetSapiens. ("901" in our tutorial)
"Enter your SIP server host name or address:" - Enter the domain name at NetSapiens.
"Enter your SIP server port:" - Leave it to zero.
"Enter your SIP server user name:" - Leave it blank.
"Enter your SIP server password:" - Enter the password. ("secret" in our tutorial)
"Enter your voicemail phone number:" - Enter "5001".

Finish the wizard by entering other information not related to NetSapiens.

VOP will start and try to register to NetSapiens, it will fail because you need to configure the outbound proxy:

Go to the Settings window of the application, then click on "Account", then enter in "SIP server address" the outbound proxy.

Then click on Save and restart.

  Populating the directory

You will now need to build the Local directory of VOP with the users/extensions at NetSapiens.

First you will need to remove the dummy/example user "Doe, John" by right-clicking on him and selecting: User > Remove.

For each user you want to add you need to right-click in the Local directory and select: User > Add.

You can also import all your users/extensions from CSV or vCard files by right-clicking in the Local directory and selecting: Directory > Import > File

When you add a new user, phone presence is enabled by default for every phone contact. But you can also enable phone presence manually by right-clicking on any phone contact and selecting: Contact > Presence > Enable.

You should now see all your users in the Local directory with a green background that will change to show their phone status (Green: available, Yellow: ringing, Orange: busy).

You can also add conference and queue extensions, you will be able to see their presence status and transfer calls to them.

There is one more step to configure if you want to be able to pick-up (intercept) a call ringing on an extension.

Go to the Settings window of the application and enter "07$" in: Account > Call intercept code. (and click on Save)

You will then be able to intercept a call ringing on an extension by right-clicking on the user/extension and selecting: Intercept.

And finally if you want to be able to call a phone in intercom mode:

Go to the Settings window of the application and enter "08$" in: Account > Intercom code. (and click on Save)

You will then be able to call a phone in intercom mode by right-clicking on the user/extension and selecting: Intercom.

  Done

You have now fully configured VOP for NetSapiens.

If you have any problem press Alt-D to show the debug window of VOP, you should be able to read the problem from there.

If not, please contact us we will gladly help you.

  Discovering VOP

To learn how to use VOP please watch our Videos.

To learn more about VOP please also read our F.A.Q

You will learn how to set up many features such as: Hardphone tethering, Outlook, LDAP, CRM, Multi-tenancy, Provisioning and more...